Terms & Conditions
Ballantine Technology
Last updated: 18 October 2026
1. About Ballantine Technology
Ballantine Technology is an independent UK-based Microsoft IT consultancy providing Microsoft-focused infrastructure, cloud, endpoint management, automation, cybersecurity and remote technical support services to businesses.
Our services may include Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager (SCCM), Windows Server, Active Directory, Microsoft Entra ID, PowerShell automation and related IT consultancy.
These Terms of Service govern the use of the Ballantine Technology website.
Professional consultancy, implementation and support engagements are also subject to the relevant accepted quotation, proposal, statement of work, service agreement or other written terms.
Where separately agreed service terms conflict with these website Terms of Service, the specifically agreed terms take precedence for that engagement.
2. Acceptance of These Terms
By accessing or using the Ballantine Technology website, you agree to comply with these Terms of Service.
If you do not agree with these terms, you should not use the website.
These website terms do not, by themselves, establish a consultancy or support contract.
A contract for paid professional services is formed according to the acceptance requirements set out in the relevant quotation, proposal, statement of work or service agreement.
3. Website Content
Information published on this website is provided for general informational purposes.
Ballantine Technology takes reasonable care to keep its website content accurate and current. However, technology, software, cloud platforms, security requirements and third-party services may change.
We do not guarantee that all published information will remain complete, current or suitable for every technical environment.
Website information is not a substitute for professional advice based on an assessment of your particular systems, requirements and circumstances.
4. Proof of Work and Technical Demonstrations
Ballantine Technology may publish technical demonstrations, laboratory projects, configuration examples, screenshots, documentation, testing results and other Proof of Work material.
These materials are intended to demonstrate technical processes, engineering methods and verification performed in the environment described.
Technical demonstrations may use controlled laboratories, test environments or Ballantine Technology-owned infrastructure.
Unless expressly stated otherwise, such material should not be interpreted as representing work completed within a customer's production environment.
Results apply only to the configuration, scope, conditions and evidence described.
A successful demonstration does not guarantee that identical results will be achieved in another environment.
Security assessments and technical demonstrations do not guarantee that any system is completely secure, free from vulnerabilities or protected against every possible threat.
Published examples are provided for informational and demonstration purposes and should not be applied to production systems without appropriate assessment, authorisation, testing and change control.
5. Intellectual Property
Unless otherwise stated, original website content, including text, branding, logos, graphics, images, technical documentation, reports, diagrams, screenshots and other materials, is owned by or licensed to Ballantine Technology.
Visitors may view and download publicly available materials for personal or internal business reference.
You must not reproduce, republish, modify, distribute, sell or commercially exploit Ballantine Technology's protected materials without prior written permission, except where permitted by law or under an applicable licence.
Third-party trademarks, product names and technologies remain the property of their respective owners.
References to Microsoft products do not imply ownership of Microsoft trademarks or any official partnership, endorsement or certification unless expressly stated.
6. Acceptable Website Use
You must not use the website to:
Engage in unlawful or fraudulent activity.
Attempt unauthorised access to the website or connected systems.
Introduce malware, malicious code or harmful material.
Interfere with website security, availability or functionality.
Conduct unauthorised vulnerability testing or disruptive automated activity.
Misuse website content for unlawful purposes.
Attempt to compromise information submitted by other users.
We may take reasonable action to protect the website, its infrastructure and its users against misuse.
7. Third-Party Services and Links
The website may contain links to external websites, platforms and services.
Ballantine Technology does not control independent third-party websites and is not responsible for their content, availability, security or privacy practices.
The inclusion of a link does not necessarily constitute endorsement.
Microsoft and other third-party product names are used to identify technologies with which Ballantine Technology works.
Any third-party software, subscription, licensing or cloud service used during a client engagement may also be subject to the relevant provider's terms and conditions.
8. Consultancy and Professional Services
Descriptions of services on the website are general information and do not constitute a binding offer to provide those services.
The scope, price, timescale, deliverables, client responsibilities and any limitations of professional services will be agreed in writing where applicable.
Ballantine Technology may require relevant information, appropriate authorisation and access to systems before work can begin.
Clients are responsible for ensuring they have the authority to request work on the relevant systems, accounts, devices and environments.
Work outside the agreed scope may require a separate quotation, agreement and payment.
Any project-specific warranties, support commitments, acceptance criteria or other obligations will be determined by the applicable written agreement.
9. Payment Terms
9.1 Payment in Advance
Ballantine Technology requires 100% payment upfront for all chargeable consultancy, implementation and technical support services.
Work will not commence until the applicable quotation, proposal, statement of work or service agreement has been formally accepted and full payment has been received in cleared funds.
Any exception to this policy must be expressly agreed in writing by Ballantine Technology before work commences.
9.2 Accepted Payment Methods
Ballantine Technology accepts the following payment methods, subject to availability and agreement:
Bank transfer.
Credit and debit cards processed through Stripe, including supported Visa, Mastercard and American Express cards.
PayPal.
Cryptocurrency, including Bitcoin (BTC) and Ethereum (ETH), where supported and agreed.
Ballantine Technology may specify the accepted payment method for a particular transaction where reasonably necessary.
We do not offer instalment payment plans or Buy Now, Pay Later arrangements, including Klarna, unless an exception is expressly agreed in writing.
9.3 Currency and Pricing
All quotations, invoices and prices are denominated in pounds sterling (GBP) unless expressly agreed otherwise.
The applicable quotation or agreement will specify the price and any relevant taxes or additional charges.
Payment does not automatically authorise work beyond the agreed scope.
Additional services or changes may require a separate quotation, agreement and full payment before work begins.
9.4 Cryptocurrency Payments
Where cryptocurrency is accepted, the amount payable will be calculated by reference to the agreed GBP amount using the exchange rate or payment-provider rate communicated when payment instructions are issued.
Due to market volatility, cryptocurrency payment quotations may be valid only for a specified period.
If payment is not completed within that period, Ballantine Technology may issue revised payment instructions.
Clients are responsible for using the correct cryptocurrency, wallet address and blockchain network specified in the payment instructions.
Unless otherwise agreed, the client is responsible for applicable blockchain network and transaction fees.
Cryptocurrency payments are treated as received when the required amount and any specified blockchain confirmations have been received by Ballantine Technology or its payment provider.
Blockchain transactions are generally irreversible.
Ballantine Technology is not responsible for cryptocurrency sent to an incorrect wallet address or unsupported network where the error was not caused by Ballantine Technology.
9.5 Refunds
Refunds, where applicable, will be assessed in accordance with the agreed service terms and applicable law.
Where a refund is agreed for a service originally paid for using cryptocurrency, the refund may be made in GBP or cryptocurrency, as agreed and subject to applicable law.
Unless otherwise agreed, the refund value will be calculated using the GBP value of the amount being refunded rather than subsequent cryptocurrency market movements.
Nothing in these terms removes or restricts statutory rights or remedies that cannot lawfully be excluded.
9.6 Payment Security and Compliance
Ballantine Technology may decline a transaction, payment method or payment instruction, or request an alternative payment method, where reasonably necessary for security, fraud prevention, sanctions compliance or other applicable legal and regulatory requirements.
10. Project Scheduling and Delivery
Project scheduling and delivery times will be agreed where applicable.
Any estimated timescale may depend on:
Receipt of cleared payment.
Acceptance of the relevant agreement.
Availability of required information and access.
Client approvals and cooperation.
Third-party platform availability.
Technical complexity and unforeseen issues.
Ballantine Technology will communicate material changes to agreed project arrangements as appropriate.
Unless expressly agreed otherwise, website descriptions or indicative timescales do not constitute a guarantee of completion by a particular date.
11. Client Responsibilities
Clients must provide accurate information relevant to the agreed work and ensure that necessary permissions and authorisations are in place.
Where work involves client infrastructure or cloud environments, clients remain responsible for decisions and obligations that are not expressly transferred under the applicable written agreement.
Clients should maintain appropriate business continuity, backup and recovery arrangements unless those responsibilities form part of the agreed service scope.
Changes to production systems should be appropriately authorised and managed.
Ballantine Technology will perform agreed work within the authorised scope and communicate relevant technical risks where appropriate.
12. Limitation of Website Liability
Ballantine Technology is not responsible for losses arising solely from reliance on general informational or demonstration material published on the website where that material has not been provided as advice for a visitor's specific circumstances, to the extent permitted by law.
We do not guarantee uninterrupted access to the website or the availability of third-party services outside our control.
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Nothing in these terms removes statutory rights that cannot legally be excluded.
Liability relating to paid consultancy or professional services may be governed by the specific written terms agreed for the relevant engagement.
13. Privacy and Data Protection
Use of the website is also subject to the Ballantine Technology Privacy Policy.
The Privacy Policy explains how personal information is collected, used, stored, shared and protected.
Where Ballantine Technology processes personal information on behalf of a client, additional data processing arrangements may be required.
Clients must ensure that any personal information provided for technical support or consultancy is shared lawfully and within the scope of the agreed engagement.
14. Discontinued Services and Historical Agreements
Ballantine Technology no longer advertises or offers physical PC and laptop repairs, hardware servicing, component replacement or standalone data erasure as current services.
This change does not automatically cancel, replace or retrospectively amend agreements entered into for historical services.
Any continuing rights, responsibilities, warranties, retention commitments or obligations relating to previous services remain subject to the applicable historical agreement and relevant law.
15. Changes to These Terms
Ballantine Technology may update these Terms of Service to reflect changes to the website, services, business practices or applicable legal requirements.
The current version will be published on the website with its latest revision date.
Changes take effect from publication unless otherwise stated.
Updates to these website terms will not retrospectively alter separately agreed client contracts unless permitted by those contracts or agreed by the parties.
16. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Where legally permitted, disputes relating to these website terms will be subject to the jurisdiction of the courts of England and Wales.
Nothing in this section limits any rights relating to jurisdiction that cannot legally be excluded.
17. Contact
Questions about these Terms of Service may be directed to:
Ballantine Technology
Independent Microsoft IT Consultancy
Email: info@ballantinetechnology.co.uk
Website: https://ballantinetechnology.co.uk
BUILT. TESTED. PROVEN.
Ballantine Technology
Last updated: 18 October 2026
1. About Ballantine Technology
Ballantine Technology is an independent UK-based Microsoft IT consultancy providing Microsoft-focused infrastructure, cloud, endpoint management, automation, cybersecurity and remote technical support services to businesses.
Our services may include Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager (SCCM), Windows Server, Active Directory, Microsoft Entra ID, PowerShell automation and related IT consultancy.
These Terms of Service govern the use of the Ballantine Technology website.
Professional consultancy, implementation and support engagements are also subject to the relevant accepted quotation, proposal, statement of work, service agreement or other written terms.
Where separately agreed service terms conflict with these website Terms of Service, the specifically agreed terms take precedence for that engagement.
2. Acceptance of These Terms
By accessing or using the Ballantine Technology website, you agree to comply with these Terms of Service.
If you do not agree with these terms, you should not use the website.
These website terms do not, by themselves, establish a consultancy or support contract.
A contract for paid professional services is formed according to the acceptance requirements set out in the relevant quotation, proposal, statement of work or service agreement.
3. Website Content
Information published on this website is provided for general informational purposes.
Ballantine Technology takes reasonable care to keep its website content accurate and current. However, technology, software, cloud platforms, security requirements and third-party services may change.
We do not guarantee that all published information will remain complete, current or suitable for every technical environment.
Website information is not a substitute for professional advice based on an assessment of your particular systems, requirements and circumstances.
4. Proof of Work and Technical Demonstrations
Ballantine Technology may publish technical demonstrations, laboratory projects, configuration examples, screenshots, documentation, testing results and other Proof of Work material.
These materials are intended to demonstrate technical processes, engineering methods and verification performed in the environment described.
Technical demonstrations may use controlled laboratories, test environments or Ballantine Technology-owned infrastructure.
Unless expressly stated otherwise, such material should not be interpreted as representing work completed within a customer’s production environment.
Results apply only to the configuration, scope, conditions and evidence described.
A successful demonstration does not guarantee that identical results will be achieved in another environment.
Security assessments and technical demonstrations do not guarantee that any system is completely secure, free from vulnerabilities or protected against every possible threat.
Published examples are provided for informational and demonstration purposes and should not be applied to production systems without appropriate assessment, authorisation, testing and change control.
5. Intellectual Property
Unless otherwise stated, original website content, including text, branding, logos, graphics, images, technical documentation, reports, diagrams, screenshots and other materials, is owned by or licensed to Ballantine Technology.
Visitors may view and download publicly available materials for personal or internal business reference.
You must not reproduce, republish, modify, distribute, sell or commercially exploit Ballantine Technology’s protected materials without prior written permission, except where permitted by law or under an applicable licence.
Third-party trademarks, product names and technologies remain the property of their respective owners.
References to Microsoft products do not imply ownership of Microsoft trademarks or any official partnership, endorsement or certification unless expressly stated.
6. Acceptable Website Use
You must not use the website to:
Engage in unlawful or fraudulent activity.
Attempt unauthorised access to the website or connected systems.
Introduce malware, malicious code or harmful material.
Interfere with website security, availability or functionality.
Conduct unauthorised vulnerability testing or disruptive automated activity.
Misuse website content for unlawful purposes.
Attempt to compromise information submitted by other users.
We may take reasonable action to protect the website, its infrastructure and its users against misuse.
7. Third-Party Services and Links
The website may contain links to external websites, platforms and services.
Ballantine Technology does not control independent third-party websites and is not responsible for their content, availability, security or privacy practices.
The inclusion of a link does not necessarily constitute endorsement.
Microsoft and other third-party product names are used to identify technologies with which Ballantine Technology works.
Any third-party software, subscription, licensing or cloud service used during a client engagement may also be subject to the relevant provider’s terms and conditions.
8. Consultancy and Professional Services
Descriptions of services on the website are general information and do not constitute a binding offer to provide those services.
The scope, price, timescale, deliverables, client responsibilities and any limitations of professional services will be agreed in writing where applicable.
Ballantine Technology may require relevant information, appropriate authorisation and access to systems before work can begin.
Clients are responsible for ensuring they have the authority to request work on the relevant systems, accounts, devices and environments.
Work outside the agreed scope may require a separate quotation, agreement and payment.
Any project-specific warranties, support commitments, acceptance criteria or other obligations will be determined by the applicable written agreement.
9. Payment Terms
9.1 Payment in Advance
Ballantine Technology requires 100% payment upfront for all chargeable consultancy, implementation and technical support services.
Work will not commence until the applicable quotation, proposal, statement of work or service agreement has been formally accepted and full payment has been received in cleared funds.
Any exception to this policy must be expressly agreed in writing by Ballantine Technology before work commences.
9.2 Accepted Payment Methods
Ballantine Technology accepts the following payment methods, subject to availability and agreement:
Bank transfer.
Credit and debit cards processed through Stripe, including supported Visa, Mastercard and American Express cards.
PayPal.
Cryptocurrency, including Bitcoin (BTC) and Ethereum (ETH), where supported and agreed.
Ballantine Technology may specify the accepted payment method for a particular transaction where reasonably necessary.
We do not offer instalment payment plans or Buy Now, Pay Later arrangements, including Klarna, unless an exception is expressly agreed in writing.
9.3 Currency and Pricing
All quotations, invoices and prices are denominated in pounds sterling (GBP) unless expressly agreed otherwise.
The applicable quotation or agreement will specify the price and any relevant taxes or additional charges.
Payment does not automatically authorise work beyond the agreed scope.
Additional services or changes may require a separate quotation, agreement and full payment before work begins.
9.4 Cryptocurrency Payments
Where cryptocurrency is accepted, the amount payable will be calculated by reference to the agreed GBP amount using the exchange rate or payment-provider rate communicated when payment instructions are issued.
Due to market volatility, cryptocurrency payment quotations may be valid only for a specified period.
If payment is not completed within that period, Ballantine Technology may issue revised payment instructions.
Clients are responsible for using the correct cryptocurrency, wallet address and blockchain network specified in the payment instructions.
Unless otherwise agreed, the client is responsible for applicable blockchain network and transaction fees.
Cryptocurrency payments are treated as received when the required amount and any specified blockchain confirmations have been received by Ballantine Technology or its payment provider.
Blockchain transactions are generally irreversible.
Ballantine Technology is not responsible for cryptocurrency sent to an incorrect wallet address or unsupported network where the error was not caused by Ballantine Technology.
9.5 Refunds
Refunds, where applicable, will be assessed in accordance with the agreed service terms and applicable law.
Where a refund is agreed for a service originally paid for using cryptocurrency, the refund may be made in GBP or cryptocurrency, as agreed and subject to applicable law.
Unless otherwise agreed, the refund value will be calculated using the GBP value of the amount being refunded rather than subsequent cryptocurrency market movements.
Nothing in these terms removes or restricts statutory rights or remedies that cannot lawfully be excluded.
9.6 Payment Security and Compliance
Ballantine Technology may decline a transaction, payment method or payment instruction, or request an alternative payment method, where reasonably necessary for security, fraud prevention, sanctions compliance or other applicable legal and regulatory requirements.
10. Project Scheduling and Delivery
Project scheduling and delivery times will be agreed where applicable.
Any estimated timescale may depend on:
Receipt of cleared payment.
Acceptance of the relevant agreement.
Availability of required information and access.
Client approvals and cooperation.
Third-party platform availability.
Technical complexity and unforeseen issues.
Ballantine Technology will communicate material changes to agreed project arrangements as appropriate.
Unless expressly agreed otherwise, website descriptions or indicative timescales do not constitute a guarantee of completion by a particular date.
11. Client Responsibilities
Clients must provide accurate information relevant to the agreed work and ensure that necessary permissions and authorisations are in place.
Where work involves client infrastructure or cloud environments, clients remain responsible for decisions and obligations that are not expressly transferred under the applicable written agreement.
Clients should maintain appropriate business continuity, backup and recovery arrangements unless those responsibilities form part of the agreed service scope.
Changes to production systems should be appropriately authorised and managed.
Ballantine Technology will perform agreed work within the authorised scope and communicate relevant technical risks where appropriate.
12. Limitation of Website Liability
Ballantine Technology is not responsible for losses arising solely from reliance on general informational or demonstration material published on the website where that material has not been provided as advice for a visitor’s specific circumstances, to the extent permitted by law.
We do not guarantee uninterrupted access to the website or the availability of third-party services outside our control.
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Nothing in these terms removes statutory rights that cannot legally be excluded.
Liability relating to paid consultancy or professional services may be governed by the specific written terms agreed for the relevant engagement.
13. Privacy and Data Protection
Use of the website is also subject to the Ballantine Technology Privacy Policy.
The Privacy Policy explains how personal information is collected, used, stored, shared and protected.
Where Ballantine Technology processes personal information on behalf of a client, additional data processing arrangements may be required.
Clients must ensure that any personal information provided for technical support or consultancy is shared lawfully and within the scope of the agreed engagement.
14. Discontinued Services and Historical Agreements
Ballantine Technology no longer advertises or offers physical PC and laptop repairs, hardware servicing, component replacement or standalone data erasure as current services.
This change does not automatically cancel, replace or retrospectively amend agreements entered into for historical services.
Any continuing rights, responsibilities, warranties, retention commitments or obligations relating to previous services remain subject to the applicable historical agreement and relevant law.
15. Changes to These Terms
Ballantine Technology may update these Terms of Service to reflect changes to the website, services, business practices or applicable legal requirements.
The current version will be published on the website with its latest revision date.
Changes take effect from publication unless otherwise stated.
Updates to these website terms will not retrospectively alter separately agreed client contracts unless permitted by those contracts or agreed by the parties.
16. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Where legally permitted, disputes relating to these website terms will be subject to the jurisdiction of the courts of England and Wales.
Nothing in this section limits any rights relating to jurisdiction that cannot legally be excluded.
17. Contact
Questions about these Terms of Service may be directed to:
Ballantine Technology
Independent Microsoft IT Consultancy
Email: info@ballantinetechnology.co.uk
Website: https://ballantinetechnology.co.uk
BUILT. TESTED. PROVEN.
Ballantine Technology
Last updated: 18 October 2026
1. About Ballantine Technology
Ballantine Technology is an independent UK-based Microsoft IT consultancy providing Microsoft-focused infrastructure, cloud, endpoint management, automation, cybersecurity and remote technical support services to businesses.
Our services may include Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager (SCCM), Windows Server, Active Directory, Microsoft Entra ID, PowerShell automation and related IT consultancy.
These Terms of Service govern the use of the Ballantine Technology website.
Professional consultancy, implementation and support engagements are also subject to the relevant accepted quotation, proposal, statement of work, service agreement or other written terms.
Where separately agreed service terms conflict with these website Terms of Service, the specifically agreed terms take precedence for that engagement.
2. Acceptance of These Terms
By accessing or using the Ballantine Technology website, you agree to comply with these Terms of Service.
If you do not agree with these terms, you should not use the website.
These website terms do not, by themselves, establish a consultancy or support contract.
A contract for paid professional services is formed according to the acceptance requirements set out in the relevant quotation, proposal, statement of work or service agreement.
3. Website Content
Information published on this website is provided for general informational purposes.
Ballantine Technology takes reasonable care to keep its website content accurate and current. However, technology, software, cloud platforms, security requirements and third-party services may change.
We do not guarantee that all published information will remain complete, current or suitable for every technical environment.
Website information is not a substitute for professional advice based on an assessment of your particular systems, requirements and circumstances.
4. Proof of Work and Technical Demonstrations
Ballantine Technology may publish technical demonstrations, laboratory projects, configuration examples, screenshots, documentation, testing results and other Proof of Work material.
These materials are intended to demonstrate technical processes, engineering methods and verification performed in the environment described.
Technical demonstrations may use controlled laboratories, test environments or Ballantine Technology-owned infrastructure.
Unless expressly stated otherwise, such material should not be interpreted as representing work completed within a customer's production environment.
Results apply only to the configuration, scope, conditions and evidence described.
A successful demonstration does not guarantee that identical results will be achieved in another environment.
Security assessments and technical demonstrations do not guarantee that any system is completely secure, free from vulnerabilities or protected against every possible threat.
Published examples are provided for informational and demonstration purposes and should not be applied to production systems without appropriate assessment, authorisation, testing and change control.
5. Intellectual Property
Unless otherwise stated, original website content, including text, branding, logos, graphics, images, technical documentation, reports, diagrams, screenshots and other materials, is owned by or licensed to Ballantine Technology.
Visitors may view and download publicly available materials for personal or internal business reference.
You must not reproduce, republish, modify, distribute, sell or commercially exploit Ballantine Technology's protected materials without prior written permission, except where permitted by law or under an applicable licence.
Third-party trademarks, product names and technologies remain the property of their respective owners.
References to Microsoft products do not imply ownership of Microsoft trademarks or any official partnership, endorsement or certification unless expressly stated.
6. Acceptable Website Use
You must not use the website to:
Engage in unlawful or fraudulent activity.
Attempt unauthorised access to the website or connected systems.
Introduce malware, malicious code or harmful material.
Interfere with website security, availability or functionality.
Conduct unauthorised vulnerability testing or disruptive automated activity.
Misuse website content for unlawful purposes.
Attempt to compromise information submitted by other users.
We may take reasonable action to protect the website, its infrastructure and its users against misuse.
7. Third-Party Services and Links
The website may contain links to external websites, platforms and services.
Ballantine Technology does not control independent third-party websites and is not responsible for their content, availability, security or privacy practices.
The inclusion of a link does not necessarily constitute endorsement.
Microsoft and other third-party product names are used to identify technologies with which Ballantine Technology works.
Any third-party software, subscription, licensing or cloud service used during a client engagement may also be subject to the relevant provider's terms and conditions.
8. Consultancy and Professional Services
Descriptions of services on the website are general information and do not constitute a binding offer to provide those services.
The scope, price, timescale, deliverables, client responsibilities and any limitations of professional services will be agreed in writing where applicable.
Ballantine Technology may require relevant information, appropriate authorisation and access to systems before work can begin.
Clients are responsible for ensuring they have the authority to request work on the relevant systems, accounts, devices and environments.
Work outside the agreed scope may require a separate quotation, agreement and payment.
Any project-specific warranties, support commitments, acceptance criteria or other obligations will be determined by the applicable written agreement.
9. Payment Terms
9.1 Payment in Advance
Ballantine Technology requires 100% payment upfront for all chargeable consultancy, implementation and technical support services.
Work will not commence until the applicable quotation, proposal, statement of work or service agreement has been formally accepted and full payment has been received in cleared funds.
Any exception to this policy must be expressly agreed in writing by Ballantine Technology before work commences.
9.2 Accepted Payment Methods
Ballantine Technology accepts the following payment methods, subject to availability and agreement:
Bank transfer.
Credit and debit cards processed through Stripe, including supported Visa, Mastercard and American Express cards.
PayPal.
Cryptocurrency, including Bitcoin (BTC) and Ethereum (ETH), where supported and agreed.
Ballantine Technology may specify the accepted payment method for a particular transaction where reasonably necessary.
We do not offer instalment payment plans or Buy Now, Pay Later arrangements, including Klarna, unless an exception is expressly agreed in writing.
9.3 Currency and Pricing
All quotations, invoices and prices are denominated in pounds sterling (GBP) unless expressly agreed otherwise.
The applicable quotation or agreement will specify the price and any relevant taxes or additional charges.
Payment does not automatically authorise work beyond the agreed scope.
Additional services or changes may require a separate quotation, agreement and full payment before work begins.
9.4 Cryptocurrency Payments
Where cryptocurrency is accepted, the amount payable will be calculated by reference to the agreed GBP amount using the exchange rate or payment-provider rate communicated when payment instructions are issued.
Due to market volatility, cryptocurrency payment quotations may be valid only for a specified period.
If payment is not completed within that period, Ballantine Technology may issue revised payment instructions.
Clients are responsible for using the correct cryptocurrency, wallet address and blockchain network specified in the payment instructions.
Unless otherwise agreed, the client is responsible for applicable blockchain network and transaction fees.
Cryptocurrency payments are treated as received when the required amount and any specified blockchain confirmations have been received by Ballantine Technology or its payment provider.
Blockchain transactions are generally irreversible.
Ballantine Technology is not responsible for cryptocurrency sent to an incorrect wallet address or unsupported network where the error was not caused by Ballantine Technology.
9.5 Refunds
Refunds, where applicable, will be assessed in accordance with the agreed service terms and applicable law.
Where a refund is agreed for a service originally paid for using cryptocurrency, the refund may be made in GBP or cryptocurrency, as agreed and subject to applicable law.
Unless otherwise agreed, the refund value will be calculated using the GBP value of the amount being refunded rather than subsequent cryptocurrency market movements.
Nothing in these terms removes or restricts statutory rights or remedies that cannot lawfully be excluded.
9.6 Payment Security and Compliance
Ballantine Technology may decline a transaction, payment method or payment instruction, or request an alternative payment method, where reasonably necessary for security, fraud prevention, sanctions compliance or other applicable legal and regulatory requirements.
10. Project Scheduling and Delivery
Project scheduling and delivery times will be agreed where applicable.
Any estimated timescale may depend on:
Receipt of cleared payment.
Acceptance of the relevant agreement.
Availability of required information and access.
Client approvals and cooperation.
Third-party platform availability.
Technical complexity and unforeseen issues.
Ballantine Technology will communicate material changes to agreed project arrangements as appropriate.
Unless expressly agreed otherwise, website descriptions or indicative timescales do not constitute a guarantee of completion by a particular date.
11. Client Responsibilities
Clients must provide accurate information relevant to the agreed work and ensure that necessary permissions and authorisations are in place.
Where work involves client infrastructure or cloud environments, clients remain responsible for decisions and obligations that are not expressly transferred under the applicable written agreement.
Clients should maintain appropriate business continuity, backup and recovery arrangements unless those responsibilities form part of the agreed service scope.
Changes to production systems should be appropriately authorised and managed.
Ballantine Technology will perform agreed work within the authorised scope and communicate relevant technical risks where appropriate.
12. Limitation of Website Liability
Ballantine Technology is not responsible for losses arising solely from reliance on general informational or demonstration material published on the website where that material has not been provided as advice for a visitor's specific circumstances, to the extent permitted by law.
We do not guarantee uninterrupted access to the website or the availability of third-party services outside our control.
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Nothing in these terms removes statutory rights that cannot legally be excluded.
Liability relating to paid consultancy or professional services may be governed by the specific written terms agreed for the relevant engagement.
13. Privacy and Data Protection
Use of the website is also subject to the Ballantine Technology Privacy Policy.
The Privacy Policy explains how personal information is collected, used, stored, shared and protected.
Where Ballantine Technology processes personal information on behalf of a client, additional data processing arrangements may be required.
Clients must ensure that any personal information provided for technical support or consultancy is shared lawfully and within the scope of the agreed engagement.
14. Discontinued Services and Historical Agreements
Ballantine Technology no longer advertises or offers physical PC and laptop repairs, hardware servicing, component replacement or standalone data erasure as current services.
This change does not automatically cancel, replace or retrospectively amend agreements entered into for historical services.
Any continuing rights, responsibilities, warranties, retention commitments or obligations relating to previous services remain subject to the applicable historical agreement and relevant law.
15. Changes to These Terms
Ballantine Technology may update these Terms of Service to reflect changes to the website, services, business practices or applicable legal requirements.
The current version will be published on the website with its latest revision date.
Changes take effect from publication unless otherwise stated.
Updates to these website terms will not retrospectively alter separately agreed client contracts unless permitted by those contracts or agreed by the parties.
16. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Where legally permitted, disputes relating to these website terms will be subject to the jurisdiction of the courts of England and Wales.
Nothing in this section limits any rights relating to jurisdiction that cannot legally be excluded.
17. Contact
Questions about these Terms of Service may be directed to:
Ballantine Technology
Independent Microsoft IT Consultancy
Email: info@ballantinetechnology.co.uk
Website: https://ballantinetechnology.co.uk
BUILT. TESTED. PROVEN.